Return & Refund Policy

At Sudstainables, we value your satisfaction and stand by the quality of our products. If you are unsatisfied with your purchase, we offer a 30-day return/refund policy.

Eligibility for Returns:

• Products must be unopened, unused, with labels intact, and in their original packaging.

• You must provide a receipt or proof of purchase.

• Returns are only valid within 30 days from the date of purchase.

How to Start a Return: To initiate a return, please contact us at contact@sudstainables.com. Once your return request is approved, we will provide a return shipping label along with instructions on where to send the item. Please note that returns will be shipped to our facility in Houston, TX.

Items returned without prior approval will not be accepted.

For any questions about your return, feel free to reach out to us at contact@sudstainables.com.

Damaged or Incorrect Items: Please inspect your order upon receipt. If the item is defective, damaged, or you receive the wrong product, contact us immediately at contact@sudstainables.com so we can assess the issue and correct it.

Non-returnable Items: We cannot accept returns for:

• Opened or used products.

• Sale items or gift cards.

If you have any concerns about a specific item, feel free to reach out to us.

Exchanges: For exchanges, the quickest way to get your desired product is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds: Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.

If it has been more than 15 business days since your refund was approved and you have not received it, please contact us at contact@sudstainables.com.

We appreciate your understanding and look forward to serving you better!