Shipping policy
Shipping Policy
Where we ship
We ship within the United States only. We do not currently ship internationally.
[FILL: confirm whether you ship to Alaska, Hawaii, US territories and APO/FPO addresses. If yes, add: We ship to all 50 states, US territories and APO/FPO addresses.]
Shipping cost
Free standard shipping on every order within the United States. No minimum purchase required.
[FILL: confirm whether expedited shipping exists. If yes, add: Expedited shipping is available at checkout for $X.]
Order processing
Orders are processed within [FILL: 1 to 2] business days, Monday through Friday, excluding US holidays. Orders placed after [FILL: cutoff time and time zone, for example 2:00 PM CT] are processed on the next business day. Orders placed over the weekend are processed on the following Monday.
Delivery time
Standard delivery takes [FILL: 3 to 7] business days after your order is processed. Total time from order to doorstep is typically [FILL: 4 to 9] business days. Delivery times are carrier estimates and are not guaranteed.
Tracking
You will receive a tracking number by email as soon as your order ships. Tracking information can take up to 24 hours to become active after you receive it.
Subscription deliveries
Subscription orders ship automatically on the schedule you chose at checkout. We send a reminder email [FILL: number] days before each renewal, and a tracking email once your order ships. You can change your delivery date, skip a shipment, pause or cancel at any time at https://sudstainables.com/a/subscriptions/login
Incorrect or incomplete addresses
Please check your shipping address carefully before completing your order. If a package is returned to us because the address was incorrect or incomplete, we will contact you to arrange a reshipment.
[FILL: choose one, delete the other]
- Reshipment is free.
- A reshipment fee of $[FILL: amount] applies.
Lost, stolen or delayed packages
If tracking shows your order as delivered but you cannot find it, please check with neighbors, your building manager and any alternate delivery locations first, then email contact@sudstainables.com within 7 days of the delivery date.
If tracking has not updated for 7 business days, email us and we will open a claim with the carrier. Once the claim is confirmed, we will [FILL: choose one, delete the other] reship your order at no cost / refund your order in full.
Carrier delays
Weather, holiday volume and carrier operational issues can delay delivery beyond our estimates. We cannot refund shipping for delays outside our control, but we will always help you locate a package.
Questions
contact@sudstainables.com
1 (346) 701-4921